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3.43 is causing pop-ups

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Rick A. Sponholz
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Message 74270 - Posted 14 Nov 2012 0:10:46 UTC
Last modified: 14 Nov 2012 0:21:19 UTC

Rosetta 3.43 is causing multiple pop-ups on my screen when running. If I close the pop-ups, others appear. The pop-ups do not happen with 3.41. This pop-up phenomenon has just started to occur, and has happened to me on two different desktops (both Windows 7,BOINC 7.0.28 x64). I had to abort the workunits, then the popups stopped. Rick
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Message 74271 - Posted 14 Nov 2012 0:16:48 UTC

what do the pop-ups say?

we may have to revert our update if this is the case.

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Message 74273 - Posted 14 Nov 2012 0:25:40 UTC

I am getting a pop up on my system also. It is the graphical overview also available as screen saver.
Time elapsed is running, but cpu usage is zero.

Rick A. Sponholz
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Message 74274 - Posted 14 Nov 2012 0:25:57 UTC - in response to Message ID 74271.
Last modified: 14 Nov 2012 0:44:38 UTC

what do the pop-ups say?

we may have to revert our update if this is the case.

They have a black background, with gray lines and letters. The screens make reference to Rostetta, and seem to be showing program tables. Please let us know when it is fixed. I'm not allowing new tasks until I hear from you. Rick
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Message 74275 - Posted 14 Nov 2012 0:45:32 UTC

That actually sounds like the screensaver. Would it be asking too much for a screenshot. You can email it to dekim at u. washington .edu

Does it look like the images on:

http://boinc.bakerlab.org/rosetta/rah_graphics.php ??

Rick A. Sponholz
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Message 74276 - Posted 14 Nov 2012 1:02:48 UTC - in response to Message ID 74275.

That actually sounds like the screensaver. Would it be asking too much for a screenshot. You can email it to dekim at u. washington .edu

Does it look like the images on:

http://boinc.bakerlab.org/rosetta/rah_graphics.php ??


I downloaded another WU, with same pop-up results, just realized I don't know how to do screen shots:( I think it's the same screen you get when you highlight a Rosetta WU and click on show graphics. Rick
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Message 74278 - Posted 14 Nov 2012 1:55:02 UTC
Last modified: 14 Nov 2012 1:55:15 UTC

I am getting the same. Whenever a task is running it shows a separate window for the task rather than running it in the background with some of the detail which would normally be in the screensaver

A screenshot is at http://imgur.com/nio8K

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Message 74279 - Posted 14 Nov 2012 1:59:36 UTC

In my case it is the screen saver, but only the bottom part of the screen is filled.
I can not send you a screenshot, since I do not have an active wu.

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Message 74280 - Posted 14 Nov 2012 2:08:46 UTC

I would also say the task appears not to be actually running...23 mins in and still at 0.0% complete according to BOINC. Definitely happening on 2 separate machines, both running Win7 64bit.
Closing the window doesn't do alot as it just reopens again, but the task doesn't get cancelled/failed from doing that.
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Message 74281 - Posted 14 Nov 2012 2:10:08 UTC - in response to Message ID 74275.

That actually sounds like the screensaver. Would it be asking too much for a screenshot. You can email it to dekim at u. washington .edu

Does it look like the images on:

http://boinc.bakerlab.org/rosetta/rah_graphics.php ??



Yes, it looks like those images. I'm sending you a screen shot as well.

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Message 74282 - Posted 14 Nov 2012 2:20:59 UTC

I have suspended Rosetta; it's not working at all due to the screensaver popups.

Rick A. Sponholz
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Message 74283 - Posted 14 Nov 2012 2:33:51 UTC

Moderator David, Please give us an update. Thanks in advance, Rick
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Message 74284 - Posted 14 Nov 2012 2:41:10 UTC
Last modified: 14 Nov 2012 3:19:31 UTC

I concur. Both my PCs (both AMDs both Win7-64) worked fine with 3.41. 3.43 is popping up the screen saver graphics in a window when the WU starts to run. You can't close it as it will just reopen again. (I have no screensaver set to run so it's directly opening the graphic in the 3.43 exe.) One for every 3.43 WU. It takes a few seconds to fill the info in and if you try to close it too early Windows 7 will ask you if you want to kill the EXE as it is not responding. Eventually the WU gives a computation error and dies.

Someone needs to look at this as something is seriously wrong with 3.43.

I had to set Rosetta to "No New Tasks" to stop this from killing other projects from running properly.

ritterm
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Message 74285 - Posted 14 Nov 2012 2:46:31 UTC

It also seems to rob a CPU on multi-core hosts making it unavailable for use by other BOINC projects -- it just sits there idle. When I suspend Rosetta, the previously idle core picks up a WU from another project. I have seen this on two hosts that have 3.43 tasks. One is a hex-core AMD, the other a quad-core Intel; both are Win7-64.
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Message 74289 - Posted 14 Nov 2012 3:10:10 UTC
Last modified: 14 Nov 2012 3:12:26 UTC

Same problem here, getting a popup window that looks like the Rosetta screensaver, but no graphics showing. Started when I started to crunch a 3.43 workunit. If I close it, it just opens up again.

Closing the window also seems to reset the timer back to 0 on time elapsed for the workunit.

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Message 74290 - Posted 14 Nov 2012 4:07:28 UTC
Last modified: 14 Nov 2012 4:08:40 UTC

Same issue here. Screen saver window pops open, but it's just a template of sorts. The graphics never actually populate their fields and the workunit doesn't do any work or use any CPU time. I have 4 Rosetta 3.43 tasks "running" right now and my CPU usage sits at 0.5% over 10 minutes since the pop ups sprang up.

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Message 74292 - Posted 14 Nov 2012 5:23:53 UTC

Same issue. I have one popup of the screensaver with no visuals inside it for each CPU thread. All 8 units are "Running" but each thread is idled. Doesn't look like it's doing anything. Suspending in the meantime.
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chris

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Message 74294 - Posted 14 Nov 2012 5:57:04 UTC

Same issue here the graphic window pops up,and the workunit says active but there is no progress.

Best regards
Chris

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Message 74295 - Posted 14 Nov 2012 7:36:03 UTC
Last modified: 14 Nov 2012 7:42:09 UTC

+1

I'm running 3.43 wus and 7.0 wrapper. The previous wus that finished had problems uploading and reporting, but was finally able to force it to communicate with your servers.

If you suspend the project, then you can close all the popup windows, but that means that your machine isn't doing any Rosetta. If you resume the project, the windows come back and the crunching begins all over again in elapsed time, but nothing is actually happening.

I can't get my screenshot to show here; I'm trying to use the new Google Drive with the jpg file having public access, but the link isn't working here. Therefore, here's the list of files that are showing in one of the computer's slots for the weird wu:
default.out.gz
flags_rb_11_13_34809_65508__round2_t000__1_C1_robetta
graphics_app
Helvetica.txf
init-data.xml
input_rb_11_13_34809_65508__round2_t000__1_C1_robetta.zip
minirosetta_3.43_windows_x86_64.exe
minirosetta_database.zip
sgtderrgfx.txt
Are these normal?
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Message 74297 - Posted 14 Nov 2012 8:01:55 UTC - in response to Message ID 74275.

That actually sounds like the screensaver. Would it be asking too much for a screenshot. You can email it to dekim at u. washington .edu

Does it look like the images on:

http://boinc.bakerlab.org/rosetta/rah_graphics.php ??



It is the screensaver graphic and it also proves that you have not tested before releasing because you can't miss this.


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Message 74298 - Posted 14 Nov 2012 8:28:57 UTC

I just found this thread and I can see this has been going on for some hours now. So, now I have to go through and abort all Rosetta wu's becaus it keeps my GPU wu's from working properly. The popup is exactly like clicking the "Show Graphics" button after highlighting a Rosetta wu, that's where the problem is. For some reason it's launching the "Show Graphics" portion of you're new program version.

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Message 74301 - Posted 14 Nov 2012 10:01:42 UTC
Last modified: 14 Nov 2012 10:03:17 UTC

Same problem here, it seems that the "no shared mem" message is a hint to the existing problem.

When looking up the WUs in my task manager, then the ones that work fine with the previous minirosetta (i.e. minirosetta_3.41_windows_x86_64.exe) use around 300-500MB on my systems memory, while the WUs with minirosetta 3.43 only use around 20MB of memory.

Furthermore, I looked up my recent messages from the BOINC manager window and discovered the error message described here with the 'faulty' 3.43 WUs:

http://bit.ly/XEmOG3

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Message 74304 - Posted 14 Nov 2012 10:20:37 UTC - in response to Message ID 74273.
Last modified: 14 Nov 2012 10:22:28 UTC

I am getting a pop up on my system also. It is the graphical overview also available as screen saver.
Time elapsed is running, but cpu usage is zero.


The same for me;
- Graphical windows, but 'no shared mem'
- CPU usage = 0% for all 4 cores, but "Running"
- Elapsed and Remaining time the same for all tasks
- Memory usage 20 mb for per task

http://www.freeimagehosting.net/newuploads/eqs67.png
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Dmitry V. Silaev

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Message 74305 - Posted 14 Nov 2012 10:42:25 UTC

+1. I've just spoted this problem and had to stop processing of 3.43 tasks as these graphical pop-ups interfere hardly with my normal activity.

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Message 74310 - Posted 14 Nov 2012 11:18:11 UTC

Same problem here on Win7 64bit with boinc 7, but rosetta 3.43 working fine on win 7 32bit and older 6.12.34 boinc.

Rick A. Sponholz
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Message 74322 - Posted 14 Nov 2012 13:51:26 UTC

Moderator David, We REALLY need an update. What's being done to correct this problem? When can I start accepting WU again? Please give us an update? Rick
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Message 74324 - Posted 14 Nov 2012 14:11:16 UTC - in response to Message ID 74270.

Rosetta 3.43 is causing multiple pop-ups on my screen when running. If I close the pop-ups, others appear. The pop-ups do not happen with 3.41. This pop-up phenomenon has just started to occur, and has happened to me on two different desktops (both Windows 7,BOINC 7.0.28 x64). I had to abort the workunits, then the popups stopped. Rick


Same thing here. Windows 7 64 bit, client version 3.43.

http://aroundomaha.com/rosetta-issue.jpg

It wasn't happening last night when I left my computer.

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Message 74327 - Posted 14 Nov 2012 14:26:23 UTC - in response to Message ID 74324.
Last modified: 14 Nov 2012 14:35:05 UTC

Same here. Screen saver launching in windows that are stuck with no shared memory. If you close them, they instantly re-spawn. If you leave them sit, they close themselves a few minutes later and instantly respawn.

Window Server 2008 64bit AMD


https://lh3.googleusercontent.com/-1qGOb7zJjjQ/UKOqvmxxOuI/AAAAAAAADr8/QpUUjgr9S7Q/s1302/rosetta.jpg

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Message 74329 - Posted 14 Nov 2012 14:54:32 UTC

It is only a problem on 64bit machines. The rosetta 3.43 exe, we all have downloaded, is in truth the screensaver application. Both applications have the same size and differend names. in the past had the apps never the same size.
our only thing to do is wait for a new build of the real rosetta 3.43 app. I hope then it is possible to download only the new exe without new WUs. A directory for manually downloads is "http://boinc.bakerlab.org/rosetta/download/".
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Message 74335 - Posted 14 Nov 2012 15:15:45 UTC - in response to Message ID 74297.


It is the screensaver graphic and it also proves that you have not tested before releasing because you can't miss this.


Yeap, here in ralph@home we saw few wus. And with problems.
I cannot understand why pass on production...
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Message 74339 - Posted 14 Nov 2012 15:21:44 UTC

All of my rigs are now showing these pop ups (W7 64 bit/W8 Preview 64 bit). I first noticed it last night and I've suspended Rosetta in BOINC and have returned to WCG. I'll monitor this thread waiting for a resolution before switching back to Rosetta.

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Message 74347 - Posted 14 Nov 2012 15:57:56 UTC - in response to Message ID 74329.

It is only a problem on 64bit machines. The rosetta 3.43 exe, we all have downloaded, is in truth the screensaver application. Both applications have the same size and differend names. in the past had the apps never the same size.
our only thing to do is wait for a new build of the real rosetta 3.43 app. I hope then it is possible to download only the new exe without new WUs. A directory for manually downloads is "http://boinc.bakerlab.org/rosetta/download/".


Would others like to mention what operating systems they are or are not seeing this problem under? I am seeing it under 64-bit Windows 7. There are no R@H workunits currently on my 64-bit Windows Vista computers.

Problem also seen for RALPH@Home workunits, but I am currently unable to log in there.

Polian
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Message 74348 - Posted 14 Nov 2012 16:03:47 UTC - in response to Message ID 74347.

It is only a problem on 64bit machines. The rosetta 3.43 exe, we all have downloaded, is in truth the screensaver application. Both applications have the same size and differend names. in the past had the apps never the same size.
our only thing to do is wait for a new build of the real rosetta 3.43 app. I hope then it is possible to download only the new exe without new WUs. A directory for manually downloads is "http://boinc.bakerlab.org/rosetta/download/".


Would others like to mention what operating systems they are or are not seeing this problem under? I am seeing it under 64-bit Windows 7. There are no R@H workunits currently on my 64-bit Windows Vista computers.

Problem also seen for RALPH@Home workunits, but I am currently unable to log in there.


It's working fine on Linux x86_64
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Message 74349 - Posted 14 Nov 2012 16:06:42 UTC

Not having any issues on a 32bit Windows XP (for what that is worth)

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Message 74351 - Posted 14 Nov 2012 16:15:27 UTC
Last modified: 14 Nov 2012 16:28:17 UTC

I'm joining the group. Have similar messages/behavior popping up w/ Rosetta starts, second day.
Rosetta processing suspended on both active systems until fix is suggested.

Windows 7 Ulti 64, quad AMD, 16gb
Windows 7 Home Preemie 64, Intel dual, 8gb

Seti@home shared processing.

Btw, thank you for the opportunity to assist these endeavors.

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Message 74355 - Posted 14 Nov 2012 16:48:59 UTC

I am Sorry, not all 64bit machines are affected. Only systems with 64bit windows. all other apps looks good.
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Message 74357 - Posted 14 Nov 2012 16:59:36 UTC - in response to Message ID 74339.

All of my rigs are now showing these pop ups (W7 64 bit/W8 Preview 64 bit). I first noticed it last night and I've suspended Rosetta in BOINC and have returned to WCG. I'll monitor this thread waiting for a resolution before switching back to Rosetta.


Same here. Pop ups. :-(

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Message 74359 - Posted 14 Nov 2012 17:06:02 UTC
Last modified: 14 Nov 2012 17:09:35 UTC

sinspin is right.
Problem with pop-up and not working app on all 64bit Windows comps due silly error - new app version for 64 bit windows platform(minirosetta_3.43_windows_x86_64.exe) is actually is a screensaver app (same as minirosetta_graphics_3.43_windows_x86_64.exe - not only size match but CRC too).

So it's just mixed up files. All is needed it is only have to put the correct file as a version 3.44 (to force BOINC update files).

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Message 74370 - Posted 14 Nov 2012 17:59:16 UTC - in response to Message ID 74359.

sinspin is right.
Problem with pop-up and not working app on all 64bit Windows comps due silly error - new app version for 64 bit windows platform(minirosetta_3.43_windows_x86_64.exe) is actually is a screensaver app (same as minirosetta_graphics_3.43_windows_x86_64.exe - not only size match but CRC too).

So it's just mixed up files. All is needed it is only have to put the correct file as a version 3.44 (to force BOINC update files).



lol - good catch. That shouldn't be hard to fix at all.
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Message 74376 - Posted 14 Nov 2012 18:24:11 UTC

I haven't got the details everyone else has, but I too have a Win7 64-bit system running Rosetta@home, and I too am getting these silly pop-ups. They started a day or so ago which is probably when I downloaded 3.43. I'm subscribing to the list so I'll see when (soon, I hope) we get a fix.
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Message 74380 - Posted 14 Nov 2012 19:19:04 UTC

Yes, sinspin is right.
fc (file compare) says that minirosetta_graphics_3.43_windows_x86_64.exe and minirosetta_3.43_windows_x86_64.exe are identical.

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Message 74383 - Posted 14 Nov 2012 19:36:02 UTC

Windows XP Pro 64 bit here and getting popups.

Rick A. Sponholz
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Message 74384 - Posted 14 Nov 2012 19:38:55 UTC

Moderator David, We REALLY need an update. What's being done to correct this problem? When can I start accepting WU again? Besides giving Rosetta@home a bad name, this pop-up issue is giving BOINC a bad rap. For the good of all science, please withdraw 3.43, then PLEASE give us an update, we haven't heard from you for quite some time. Rick

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Message 74385 - Posted 14 Nov 2012 19:40:36 UTC

Nice catch! That is indeed the problem. Sorry for the silly mistake!

This will be fixed in a few minutes. We are just about ready to push another app update dealing with the issues.

Thanks so much for everyone spending the time to track this down. Immense appreciation on our end!

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Message 74386 - Posted 14 Nov 2012 19:51:46 UTC
Last modified: 14 Nov 2012 21:51:01 UTC

This is an easy fix on our end of course.

The database issue that I mention on the news is also being dealt with in this update. In the current update we added a new database file that would allow us to automatically generate protein fragments on the fly which would significantly reduce the turnaround time for many targets we process on our automated server Robetta. We decided to remove this file since it increased the size of the database over 2x and the file would not be used for a majority of our BOINC jobs, and some users have reported issues that might be related to this (issues of possibly hitting disk space limits, etc.) There are other options we can pursue that will not require adding this file to the R@h application package.

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Message 74387 - Posted 14 Nov 2012 19:55:37 UTC - in response to Message ID 74385.

Nice catch! That is indeed the problem. Sorry for the silly mistake!

This will be fixed in a few minutes. We are just about ready to push another app update dealing with the issues.

Thanks so much for everyone spending the time to track this down. Immense appreciation on our end!


Thank you!
Finally all works fine.

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Message 74389 - Posted 14 Nov 2012 20:06:36 UTC

I have the same issue.
The pop-ups look like the graphics that you are get by clicking on a task "show graphic" (visualizing the folding process) but they do nothing. You can close the pop-up but in a few seconds it appears again.

Win7 Professionel 64 bit, i7-960 LGA1366 3.2 GHz, BOINC 7.0.28(x64)

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Message 74390 - Posted 14 Nov 2012 20:41:33 UTC

I believe this issue is affecting all of my Rosetta installs. Just started yesterday afternoon with the upgrade to 3.43. All machines are running Windows 7 64-Bit, it launches one pop-up window per CPU core (or active Rosetta work item).

Generally the pop-up looks like the screen saver, however it is a much smaller window, maybe 25% of the screen size. All of the images show "no shared mem".

In the case of the machine that I use there are four CPU cores, so there are four pop-ups. They seem to steal the focus from each other every few seconds - even if I don't press anything the different MiniRosetta tasks will flash on the task bar.

If you try to close the pop-up it will often report that the program is not responding, however if you wait it will close properly. Another pop-up is launched in its place almost immediately.

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Message 74391 - Posted 14 Nov 2012 20:43:07 UTC - in response to Message ID 74386.

This is an easy fix on our end of course.

The database issue that I mention on the news is also being dealt with in this update. In the current update we added a new database file that would allow us to automatically generate protein fragments on the fly which would significantly reduce the turnaround time for many targets we process on our automated server Robetta. We decided to remove this file since it increased the size of the database over 2x and the file would not be used for a majority of the our BOINC jobs, and some users have reported issues that might be related to this (issues of possibly hitting disk space limits, etc.) There are other options we can pursue that will not require adding this file to the R@h application package.


Thanks for the update David. Is it safe to accept WU's again? Rick
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Message 74393 - Posted 14 Nov 2012 20:46:12 UTC - in response to Message ID 74391.

Is it safe to accept WU's again?


Me too! It's nearly my bedtime...

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Message 74394 - Posted 14 Nov 2012 21:12:09 UTC
Last modified: 14 Nov 2012 21:28:39 UTC

A number of users are having issues with our screensaver application automatically running in a pop-up window. We currently are not able to reproduce this on our test machines so we are asking users to please post any information that may help us track down this bug. Please post on this message board thread specific information about the boinc client version and platform version. We are also investigating another issue that may be related to an increase in our application database size.



i have this problem for rosetta@home. and i will wait update and... and as yet i will calculate docking@home

i have this problem only on my computer with Windows x64
On comp with x32 i see norm work now/

docking work norm for all my computers

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Message 74395 - Posted 14 Nov 2012 21:28:51 UTC
Last modified: 14 Nov 2012 21:34:27 UTC

So far, I have seen the problem only under 64-bit Windows 7 with BOINC 7.0.28.

Still waiting for a suitable workunit to check whether it also occurs under 64-bit Windows Vista with BOINC 7.0.28.

Appears likely to be because a second copy of the screensaver program was downloaded in place of the program for doing the calculations, but it can't show any progress in the calculations because there is no program doing any.

I do not see a problem that appears related to database size, possibly because I already have the maximum size of memory allowed by my motherboards, and have plenty of free disk space.

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Message 74396 - Posted 14 Nov 2012 21:33:46 UTC

I have windows 7 x64 on an intel quad core cpu.
2 work units for 3.41 show normal progress, etc.
The 3.43 w/u's show zero progress on the progress bar in the
manager (7.0.28 -x64). One has been 'running' for 3:47 hrs.
the other one for 1:52. both show 'zero' progress and the cpus
status look like only 2 cores are running (the 3.41 w/u's).

The 3.43 w/u's in progress don't seem to be doing anything. This
box only has 4 gigs. of ram and normally 4 cores running Rosetta will
tie up around 2.8-3.0 gigs. Right now with the 2 cores working I'm
showing a little over 2 gigs working. Maybe if all 4 were really calculating
I'd be maxed out on ram and starting to swap?

I also have this log entry if it's of any help:

11/14/2012 9:37:31 AM | rosetta@home | Restarting task rb_11_13_34696_65379_t000__sufucter_IGNORE_THE_REST_07_12_64159_3_0 using minirosetta version 341 in slot 3
11/14/2012 9:37:31 AM | rosetta@home | Restarting task Ploop5_3_3_1_abinitio_design_y027_008_63498_924_0 using minirosetta version 343 in slot 2
11/14/2012 9:38:17 AM | | Using proxy info from GUI
11/14/2012 9:38:17 AM | | Not using a proxy
11/14/2012 9:39:03 AM | rosetta@home | Task Ploop5_3_3_1_abinitio_design_y027_008_63498_924_0 exited with zero status but no 'finished' file
11/14/2012 9:39:03 AM | rosetta@home | If this happens repeatedly you may need to reset the project.
11/14/2012 9:39:03 AM | rosetta@home | Restarting task Ploop5_3_3_1_abinitio_design_y027_008_63498_924_0 using minirosetta version 343 in slot 2
11/14/2012 9:41:34 AM | rosetta@home | Task Ploop5_3_3_1_abinitio_design_y027_008_63498_924_0 exited with zero status but no 'finished' file
11/14/2012 9:41:34 AM | rosetta@home | If this happens repeatedly you may need to reset the project.
11/14/2012 9:41:34 AM | rosetta@home | Restarting task Ploop5_3_3_1_abinitio_design_y027_008_63498_924_0 using minirosetta version 343 in slot 2
11/14/2012 11:37:14 AM | rosetta@home | Computation for task Rossmann2x2_abinitio_SAVE_ALL_OUT_design_r998_010_64153_1017_0 finished


hope this helps...........

/Mike
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Message 74397 - Posted 14 Nov 2012 21:47:59 UTC

I'm having the same problem as well. Windows 7 machine Boing 7.0.28. It just started last night. I've noticed that the work units will churn along but no indication that any work is being done (i.e., the % figure stays at zero)
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Message 74398 - Posted 14 Nov 2012 21:49:57 UTC

30 of 50 downloaded WUs ends with compute error, so i stop the project, discard remaining units and connect to POEM, until this wont been fixed...

Windows 7 64bit, 7.0.28 client... cleared popups, unable to use PC...
____________

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Message 74399 - Posted 14 Nov 2012 21:50:07 UTC

It should be safe now with the new app update. If you have any 3.43 jobs cached or running, please cancel them and update your client to get the new app update.

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Message 74400 - Posted 14 Nov 2012 21:54:14 UTC - in response to Message ID 74399.

It should be safe now with the new app update. If you have any 3.43 jobs cached or running, please cancel them and update your client to get the new app update.


Thanks David! I was checking my debian boxes for this behavior but none
of them were up to the 3.43 release yet....

Thanks.

/Mike
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Message 74401 - Posted 14 Nov 2012 22:06:27 UTC
Last modified: 14 Nov 2012 22:12:10 UTC

I'm Having the same problem with screen saver windows poping up.
Running a core-i7 950 extreme on vista hopme premium 64 bit.
with 4 threads running mini rosetta i get 4 seperate small windows with the screen saver framework but no graphics. i don't use any screensaver on the system. normally 4 cores on the cpu usage meter are pegged but only one core was pegged on the meter while this was happening.
____________

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Message 74402 - Posted 14 Nov 2012 22:08:25 UTC

Having the same reported problem with the screensaver popping up automatically since 3.43.
No progress could be observed and the popup tells me that no mem could be allocated. So the process would last forever.
Killing the process kills the calculation.

I'm using a Win7 x64 machine with Bionic 7.0.38

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Message 74403 - Posted 14 Nov 2012 22:22:46 UTC

Abort all the 3.43 tasks as David indicated above and then click update.
____________

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Message 74404 - Posted 14 Nov 2012 22:24:21 UTC - in response to Message ID 74386.
Last modified: 14 Nov 2012 22:27:57 UTC

This is an easy fix on our end of course.

The database issue that I mention on the news is also being dealt with in this update. In the current update we added a new database file that would allow us to automatically generate protein fragments on the fly which would significantly reduce the turnaround time for many targets we process on our automated server Robetta. We decided to remove this file since it increased the size of the database over 2x and the file would not be used for a majority of the our BOINC jobs, and some users have reported issues that might be related to this (issues of possibly hitting disk space limits, etc.) There are other options we can pursue that will not require adding this file to the R@h application package.


To avoid problems with disk space please find way to use only one instance of main database for all R@H WUs running at one BOINC client instead unpack it every once in a working folder(slot) for each run of each WU!
I discribed this issue in details in other thread some time ago: http://boinc.bakerlab.org/rosetta/forum_thread.php?id=5701&nowrap=true#73650
If you find way to use one instance of database then its size will not be a problem. But now it could definitely - on a computer with standart Core i7 CPU running R@H only to store 9 copies(8 - in slots folders +1 in project folder) of current database(minirosetta_database_rev50262.zip) use ~ 1400 Mb of disk space(+ LOT of disk access to unpack and delete ~1500 files per each WU start/end). With new database (minirosetta_database_rev52076.zip) it will be ~ 2100 Mb.
This numbers for database copies only - without counting size of all other R@H work files and WUs queue(or files from other projects if computers run few).
So due many DB copies you can easily reach the limits on the use of disk space set in the BOINC by default (if I remember correctly 3 GB or 5 GB depending on the version).
Second issue with disk space (hitting BOINC space limits set per individual Wus) can be fixed by usung only one intance of DB too.

P.S.
I d'nt know is BOINC allow this in standart way or need same workaround to do it, but it possible. For exaple Einstain@Home project use only one copy of database files and even a one copy of executables! - No matter how many WUs are calculated in parallel.

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Message 74406 - Posted 14 Nov 2012 22:40:08 UTC

I need to say thanks to David.
The issue started today and it is solved today. We even got a quick response from the admins (David) early in the process. Very nice of you.
____________
Greetings,
TJ.

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Message 74407 - Posted 14 Nov 2012 22:55:00 UTC

Well, now the servers are getting slammed, I was 3/4 of the way downloading what I needed to get going again and it slowed to a trickle and then stopped all together. Oh well, guess this is going to take a while.

BTW, thanks David fo such a quick response and fix, way to go buddy!

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Message 74409 - Posted 14 Nov 2012 23:43:40 UTC - in response to Message ID 74399.

It should be safe now with the new app update. If you have any 3.43 jobs cached or running, please cancel them and update your client to get the new app update.



confirmed working fine here with win7 x64 - Rosetta 3.45
Boinc 7.0.28 x64

Thanks again, that was fast.

/Mike
____________

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Message 74410 - Posted 14 Nov 2012 23:49:42 UTC

I finished my download and everything is working okay, no problems yet.

Windows XP Pro x64
BOINC v7.0.28

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Message 74412 - Posted 15 Nov 2012 0:54:24 UTC

now all my comp worked norm
Thanks to David

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Message 74415 - Posted 15 Nov 2012 1:22:52 UTC - in response to Message ID 74412.

In case it helps the findings, I've checked what I have currently running and found the following varied results on 3 PCs:-

1) 64bit AMD 4-core running up to date Windows7.
Had to abort three 3.43 jobs after noticing and minimising the screensaver pop-ups (always reappeared after closing these windows)
A days worth of cpu gone, all with 0.000% progress on them, after 11:37, 10:14 & 0:59 elapsed hrs.

2) 64bit AMD single-core PC (dual booted)
a) running up to date Windows XP Home SP3 (32bit).
The 3.43 job currently running appears to be normal (no pop-ups) so far, at 68.79% progress, 7:21 hrs elapsed hrs.
b) running Linux Mint 12 (64bit), KDE desktop.
One 3.41 job running normal at 45% progress 1:58 elapsed hrs.

3) 64bit AMD 4-core running Linux Mint 11 (64bit), Gnome desktop.
Two 3.45 jobs appear to be running normal at 52% & 60% progress, 1:18 & 1:39 elapsed hrs.
+ One 3.43 job ready to report at 100% after 3:43 hrs elapsed.


____________

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Message 74419 - Posted 15 Nov 2012 4:12:01 UTC - in response to Message ID 74399.

It should be safe now with the new app update. If you have any 3.43 jobs cached or running, please cancel them and update your client to get the new app update.

I can confirm 3.45 works without issues. Thanks for the quick response and update David. Rick
____________

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Message 74423 - Posted 15 Nov 2012 11:41:42 UTC

Can't get new WUs since I killed the ones I had for verion 3.43.

May I have been added to some kind of blacklist for because of dumping the bad WUs?

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Message 74424 - Posted 15 Nov 2012 12:20:52 UTC - in response to Message ID 74423.
Last modified: 15 Nov 2012 12:21:12 UTC

Can't get new WUs since I killed the ones I had for verion 3.43.

May I have been added to some kind of blacklist for because of dumping the bad WUs?


You have to be patient I think. There is a lot of network traffic at the moment as everyone needs the new app, zip files and WU's. Mine are still uploading. Some did but and are ready to report but will not leave the BOINC manager queue at the moment.
____________
Greetings,
TJ.

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Message 74428 - Posted 15 Nov 2012 18:17:59 UTC

Chris Miles, a graduate student in the lab, has been doing our application updates. He's the one to thank for getting a fix up as soon as we identified the issues (with help from everyone here!).

Thanks!


Yes, you have to be patient and ideally let the boinc client take care of getting new jobs. However, you should manually kill and abort 3.43 jobs on Windows 64 bit platforms.

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Message 74432 - Posted 15 Nov 2012 21:40:18 UTC

For the last 2 or 3 days I have started getting what appears to be a 640x480 version of the mini-rosetta screensaver popping into view on the desktop.
I can't tell you what causes it or whether it synchronises with a boinc event, but will continue to monitor.

I am running boinc 6.10.36 widgets 2.8.10 under windos 7 ultimate 64-bit.

NickB

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Message 74433 - Posted 15 Nov 2012 21:42:19 UTC - in response to Message ID 74432.

For the last 2 or 3 days I have started getting what appears to be a 640x480 version of the mini-rosetta screensaver popping into view on the desktop.
I can't tell you what causes it or whether it synchronises with a boinc event, but will continue to monitor.

I am running boinc 6.10.36 widgets 2.8.10 under windos 7 ultimate 64-bit.

NickB


Don't continue to monitor. Abort all the tasks that are using rosetta version 3.43 as said above multiple times.

____________

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Message 74436 - Posted 16 Nov 2012 1:24:18 UTC - in response to Message ID 74404.

This is an easy fix on our end of course.

The database issue that I mention on the news is also being dealt with in this update. In the current update we added a new database file that would allow us to automatically generate protein fragments on the fly which would significantly reduce the turnaround time for many targets we process on our automated server Robetta. We decided to remove this file since it increased the size of the database over 2x and the file would not be used for a majority of the our BOINC jobs, and some users have reported issues that might be related to this (issues of possibly hitting disk space limits, etc.) There are other options we can pursue that will not require adding this file to the R@h application package.


To avoid problems with disk space please find way to use only one instance of main database for all R@H WUs running at one BOINC client instead unpack it every once in a working folder(slot) for each run of each WU!
I discribed this issue in details in other thread some time ago: http://boinc.bakerlab.org/rosetta/forum_thread.php?id=5701&nowrap=true#73650
If you find way to use one instance of database then its size will not be a problem. But now it could definitely - on a computer with standart Core i7 CPU running R@H only to store 9 copies(8 - in slots folders +1 in project folder) of current database(minirosetta_database_rev50262.zip) use ~ 1400 Mb of disk space(+ LOT of disk access to unpack and delete ~1500 files per each WU start/end). With new database (minirosetta_database_rev52076.zip) it will be ~ 2100 Mb.
This numbers for database copies only - without counting size of all other R@H work files and WUs queue(or files from other projects if computers run few).
So due many DB copies you can easily reach the limits on the use of disk space set in the BOINC by default (if I remember correctly 3 GB or 5 GB depending on the version).
Second issue with disk space (hitting BOINC space limits set per individual Wus) can be fixed by usung only one intance of DB too.

P.S.
I d'nt know is BOINC allow this in standart way or need same workaround to do it, but it possible. For exaple Einstain@Home project use only one copy of database files and even a one copy of executables! - No matter how many WUs are calculated in parallel.



This would definitely save disk space. I don't know if it's an option with standard BOINC but I'll look into it and I'll also see if we might be able to implement this somehow.

thanks for pointing this out!

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Message 74437 - Posted 16 Nov 2012 1:33:28 UTC - in response to Message ID 74428.

Could you guys possibly send abort commands, from the server, for 3.43 jobs? There are many computers that aren't monitored 24x7 by people.



Chris Miles, a graduate student in the lab, has been doing our application updates. He's the one to thank for getting a fix up as soon as we identified the issues (with help from everyone here!).

Thanks!


Yes, you have to be patient and ideally let the boinc client take care of getting new jobs. However, you should manually kill and abort 3.43 jobs on Windows 64 bit platforms.

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Message 74441 - Posted 16 Nov 2012 11:21:31 UTC
Last modified: 16 Nov 2012 11:22:50 UTC

Hi, (sorry I am a bit of a techno-moron)
Is someone up to doing a button by button guide on how to end this.
Thanks

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Message 74442 - Posted 16 Nov 2012 12:32:24 UTC - in response to Message ID 74441.

Hi, (sorry I am a bit of a techno-moron)
Is someone up to doing a button by button guide on how to end this.
Thanks


It's not very technical, but here we go!

This has to be done from the BOINC manager. As a techno-moron , <wink>, you're probably using the "Simple view". Aborting all the version 3.43 tasks is almost certainly easier from the "Advanced view".
- Go to the View menu in the menu bar and select "Advanced view".
- Below the menu bar you'll see a number of tabs, click the tasks tab.
- You'll see two panes in this tab. on the left pane click "Show all Tasks"
- Now you'll see in the right pane all the tasks on your computer. It's pretty straightforward from there. Select all the Rosetta tasks that show a version number of 3.43 in the "Application"-column. Only select tasks that show a status of "ready to start","waiting to run" and "running".
- On the left pane click "abort". That is the 4th button from the top of the pane.

You can do the selecting of the tasks one by one, clicking "abort" each time.
You're done. What is left for you, is closing the screensaver pop-up windows.
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Message 74447 - Posted 16 Nov 2012 18:33:17 UTC - in response to Message ID 74437.

Could you guys possibly send abort commands, from the server, for 3.43 jobs? There are many computers that aren't monitored 24x7 by people.



Chris Miles, a graduate student in the lab, has been doing our application updates. He's the one to thank for getting a fix up as soon as we identified the issues (with help from everyone here!).

Thanks!


Yes, you have to be patient and ideally let the boinc client take care of getting new jobs. However, you should manually kill and abort 3.43 jobs on Windows 64 bit platforms.




The run time limit on one of our test machines was less than 3 days (depends on the client benchmarks) so these jobs should flush out eventually.

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Message 74450 - Posted 16 Nov 2012 20:25:27 UTC - in response to Message ID 74395.

So far, I have seen the problem only under 64-bit Windows 7 with BOINC 7.0.28.


Same here -- BOINC 7.0.28, 64-bit Windows 7 (SP1), Minirosetta 3.43. Pops up 12 windows (Core i7-3930K CPU, 12 virtual cores) each of which looks like what you'd see if you had the screen-saver running, none of which are doing anything other than taking a core away from other BOINC projects.

It seems to have started with the Minirosetta 3.43 update...

L.

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Message 74451 - Posted 16 Nov 2012 21:11:15 UTC - in response to Message ID 74442.

- Fixed :-) Thank you ever so much!

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Message 74452 - Posted 16 Nov 2012 21:22:13 UTC - in response to Message ID 74450.

So far, I have seen the problem only under 64-bit Windows 7 with BOINC 7.0.28.


Same here -- BOINC 7.0.28, 64-bit Windows 7 (SP1), Minirosetta 3.43. Pops up 12 windows (Core i7-3930K CPU, 12 virtual cores) each of which looks like what you'd see if you had the screen-saver running, none of which are doing anything other than taking a core away from other BOINC projects.

It seems to have started with the Minirosetta 3.43 update...

L.



Why not abort these tasks as has been reported as the fix on the front page and all over these forums?
____________

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Message 74453 - Posted 16 Nov 2012 22:10:24 UTC

Doing it to me, too.

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Message 74456 - Posted 17 Nov 2012 5:11:17 UTC - in response to Message ID 74436.


This would definitely save disk space. I don't know if it's an option with standard BOINC but I'll look into it and I'll also see if we might be able to implement this somehow.

thanks for pointing this out!



Seems what standard way to do it exist:
http://boinc.berkeley.edu/trac/wiki/PhysicalFileManagement
http://boinc.berkeley.edu/trac/wiki/BoincFiles
BOINC allow apps to write and read data directly from project folder. And it recommended in situations like with R@H database (Your application uses a large number of files, and you supply these as a single archive that is unpacked by your application)
So you need to find how to unpack it in project folder only once (at each app update) and delete after app version(and corresponding database revision) obsolete - since BOINC client does not manage such files automatically. Last is preferably but optional.

http://boinc.berkeley.edu/trac/wiki/DeleteFile - standart way to delete old files on BOINC client by command from server

If you do not know(find) "elegant" way to unpack database only once per app version - simple workaround is to unpack DB at startup of WU (like it work now) but to project folder instead of slot folder (where files auto deleted after WU end work) and before unpack check if database folder already exist? If exist - skip unpack. need to rename database folder to include DB revision (like minirosetta_database_rev52077 ) - to avoid mixed up files at app version change (when 2 apps versions and database rev. are stored in the same folder for short time)

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Message 74458 - Posted 17 Nov 2012 17:05:25 UTC - in response to Message ID 74447.

Could you guys possibly send abort commands, from the server, for 3.43 jobs? There are many computers that aren't monitored 24x7 by people.



Chris Miles, a graduate student in the lab, has been doing our application updates. He's the one to thank for getting a fix up as soon as we identified the issues (with help from everyone here!).

Thanks!


Yes, you have to be patient and ideally let the boinc client take care of getting new jobs. However, you should manually kill and abort 3.43 jobs on Windows 64 bit platforms.




The run time limit on one of our test machines was less than 3 days (depends on the client benchmarks) so these jobs should flush out eventually.


I agree with KSMooney about the server task abort. Please setup a process that ensures quality work units only in the pipeline is essential. Removal of bad work units and applications should occur upon their detection. Letting units just "flush out" is not something a nontechnical audience handles well and not removing these issues causes the perception of volunteer computing to suffer.

At GridRepublic and Charity Engine we receive complaints and many support tickets when issues are let to flush through projects. Taking advantage of the server cancel mechanism is important for guaranteeing user experience once a problem is detected. This makes our brands suffer and lowers the potential devices available to Rosetta@home and other projects as it can damage the overall system's perspective.

Misbehaving work units is a reason why Charity Engine removed Rosetta@home as a back-fill research project. We need projects that ensure only high quality units run on the volunteer machines and any misbehaving units are removed at first sign of an issue. There were instances where work units were not exiting properly on machines and taking up too much RAM... never did figure out the source of the issue.
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Message 74459 - Posted 17 Nov 2012 18:00:10 UTC

Got up this morning to multiple windows on the desktop. I repaired BOINC and reset the project. Now I can't get work. Houston....we have a problem!
____________

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Message 74460 - Posted 17 Nov 2012 18:26:45 UTC

Since no one has stated it - after deleting 3.43 jobs - 3.45 seem to be running fine Thanks

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Message 74466 - Posted 18 Nov 2012 14:46:02 UTC - in response to Message ID 74447.
Last modified: 18 Nov 2012 14:46:51 UTC

David,

Could you please look into why Ralph is still sending out busted 3.43 tasks?
http://ralph.bakerlab.org/forum_thread.php?id=539#5615

I've lost days worth of crunching because of this.

Also, please consider implementation and execution of a server-side abort.
People are uninstalling BOINC, repairing BOINC, writing bug reports, wasting tons of CPU cycles across all projects, all for a problem with your projects that you guys could have already cleaned up if you really wanted to.

This is ridiculous.

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Message 74470 - Posted 19 Nov 2012 1:02:33 UTC - in response to Message ID 74452.

Why not abort these tasks as has been reported as the fix on the front page and all over these forums?
Because that isn't really a "solution". You simply forget that not all machines crunching for Rosetta@Home are easily accessible. While I could do just that, aborting the batch of faulty WUs on one of my own hosts, it created a mess on two remote systems for which I had in the past permission to run it on. Not any longer, as those users now felt interrupted and I had to remove BOINC/R@H from those systems once I got on-site...

Sorry, if for whatever reason such faulty WUs make it out "into the wild", there needs to be a way to have a server side abort on those, not requiring user interaction. WCG can do this just fine...

Ralf

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Message 74471 - Posted 19 Nov 2012 3:26:33 UTC - in response to Message ID 74466.

David,

Could you please look into why Ralph is still sending out busted 3.43 tasks?
http://ralph.bakerlab.org/forum_thread.php?id=539#5615


I am not David, but i can explain.
Ralph not actually send more NEW wus to 3.43 app. This is resent after its fails on another computer. (Up to 500 such WUs left)
I also received a portion of WUs for 3.43 version. Checking them I was convinced that all they resubmit WUs that hit computers with windows x64 as a first wingman.

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Message 74472 - Posted 19 Nov 2012 3:55:34 UTC


And I join the request about the remote (server-side) remove of WUs of 3.43 version. Only in our team more than 50 machines total connected to R@H without access(direct or remote) to the management client. And errors with pop-ups windows continue - as far as how correspondig WUs go up in queue.
For some computers (with large cache of tasks in BOINC settings) pop-up problem even still in the future! - as they are now completing the last WUs for the 3.41 version.

I do not know if there is a regular way for remote(server-side) cancel WUs already issued to clients...
But even if it is not, you can just replace the file that is causing the problems (http://boinc.bakerlab.org/rosetta/download/minirosetta_3.43_windows_x86_64.exe) by correct app file and instruct BOINC client(all connected to R@H or just with win x64 OS) to delete local copy (http://boinc.berkeley.edu/trac/wiki/DeleteFile).
It will force BOINC to redownload correct app file.

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Message 74473 - Posted 19 Nov 2012 7:05:10 UTC

So is 3.4.5
I have suspended and no new jobs.

Stephen Miller

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Message 74483 - Posted 20 Nov 2012 7:33:48 UTC

A BOINC project message would have been a good method to let everyone (whose running a current BOINC anyways) know the announcement that's on the main page.

I updated BOINC about the same time Rosetta went into stupid mode and thought it was a new "feature" of BOINC. Today I see that it's a 3.43 issue. Thanks to Microsoft training, we have learned to live with bugs and issues until they are resolved. I'm embarrassed.

Never in the field of human conflict was so much owed by so many to so few - Winston Churchill

BOINC version: Never in the field of distributed computing was so much wasted by so many for so few credit.
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Message 74607 - Posted 28 Nov 2012 13:55:17 UTC

I am just going to say this to any of the moderators/Rosetta staff who might still be listening:

If anything like this 3.43 fiasco happens again, I will drop Rosetta. Here is a big F'N hint: BOINC has a message feature. USE IT. If I don't see a message in BOINC the next time that something is wrong with Rosetta, I will delete it immediately from my project list and move on. Period.
____________

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Message 74612 - Posted 28 Nov 2012 17:06:26 UTC

Stephen Miller
Doug_Hood


If you mean the Message tab in Boinc client (Notices) it will be nice. But they(R@H staff) can not use this feature. Because version of BOINC software(server side) currently used in the R@H project does not support this feature. They first have to update (replace) all server software to new version. And the project team does not want to do this (as it is quite difficult and potentialy can cause another problems)

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Message 74654 - Posted 3 Dec 2012 20:12:45 UTC - in response to Message ID 74612.

If you mean the Message tab in Boinc client (Notices) it will be nice. But they(R@H staff) can not use this feature. Because version of BOINC software(server side) currently used in the R@H project does not support this feature. They first have to update (replace) all server software to new version. And the project team does not want to do this (as it is quite difficult and potentialy can cause another problems)

What are they undergrads? Too busy with coffee and donuts? Do they like security holes? Do they want people mad at them? Can't afford backup storage?

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Message 74658 - Posted 4 Dec 2012 10:21:52 UTC - in response to Message ID 74654.

If you mean the Message tab in Boinc client (Notices) it will be nice. But they(R@H staff) can not use this feature. Because version of BOINC software(server side) currently used in the R@H project does not support this feature. They first have to update (replace) all server software to new version. And the project team does not want to do this (as it is quite difficult and potentialy can cause another problems)

What are they undergrads? Too busy with coffee and donuts? Do they like security holes? Do they want people mad at them? Can't afford backup storage?


Are you suggesting that you think the server upgrade is trivial? If so, what are you basing that on?
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Message 74664 - Posted 4 Dec 2012 15:49:02 UTC

Indeed the server code from BOINC with Rosie is outdated. You can see that on several things. You can not see all your different pc's to the project. You can not sort per application, per sort of tasks. The link in BOINC that should bring you to your "home account" doesn't do that. And indeed the message tab is not working.
For active crunchers Rosetta can indeed be a pain, with not the best support. However I'm here for the science it does. I'll have a lot of critics to the project as well, but I'll stick with it.
____________
Greetings,
TJ.

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Message 74668 - Posted 4 Dec 2012 19:39:38 UTC - in response to Message ID 74664.

You can not see all your different pc's to the project.

Hmm... I can see all my PCs when I click here, should work for everyone.
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TJ

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Message 74670 - Posted 5 Dec 2012 15:15:25 UTC - in response to Message ID 74668.

You can not see all your different pc's to the project.

Hmm... I can see all my PCs when I click here, should work for everyone.


Of course we can, but that is not what I meant. With the new server code from BOINC you can see at "all tasks "page all the pc's running for the project.
____________
Greetings,
TJ.

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Message 74672 - Posted 5 Dec 2012 17:35:52 UTC - in response to Message ID 74670.

You can not see all your different pc's to the project.

Hmm... I can see all my PCs when I click here, should work for everyone.


Of course we can, but that is not what I meant. With the new server code from BOINC you can see at "all tasks "page all the pc's running for the project.

THAT page you mean... yeah, there I don't see them too.
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