Joined: 1 Jul 05
Recently our domain registrar, Dotster.com, issued the yearly request for us to update our information for the WHOIS Regstry. Unfortunately we missed the automated email. Unlike previous years in which a lack of response resulted in carrying over the previous information, this year our domain was automatically locked and all DNS information blocked. OK, missing this was lame on our part. The verification process normally is just a simple, automated email re-issue and respones BUT our contact email address was in the 'bakerlab.org' domain and that couldn't be reached because DNS no longer reported the IP address of the domain! We tried to change the email address for our domain contact BUT in order for the automated change to take place an email sent to the old address had to be acknowledged....but this wouldn't work either! That was all Monday and sort of our fault.
But the next four days is entirely on Dotster and ICANN as we struggled to prove that we are who we say we are; we sent photocopies of our IT staff's driver's licenses, copies of the University's legal status, letters from our research sponsors and on and on. There is apparently no efficient process for verification if the simple email route is unavailable. It was days of fruitless phone calls to Dotster.com and ICANN, each pointing blame at the other, while no one offered solutions.
In the end, it was the persistence of our IT lead, Darwin Alonso, that resulted in Dotster.com turning things back on. We apologize to all of our fine contributors for the disruption. We are the responsible party in the end despite the 'contributions of Dotster.com and ICANN'. Your patience and your message of support to Dotster.com and ICANN are truely appreciated. -KEL
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