How come I can\'t update my account email?

Questions and Answers : Getting started : How come I can\'t update my account email?

To post messages, you must log in.

AuthorMessage
MelH

Send message
Joined: 25 Sep 09
Posts: 2
Credit: 267,189
RAC: 0
Message 63707 - Posted: 16 Oct 2009, 2:13:02 UTC

I have several computers with accounts to a couple projects. The first computer I loaded the projects on I wasn\'t seeing in my user computer list with the others. It took me awhile to figure out that my email address on my account for the computer had a missing character. I attempted to update my profile email address but I get a message there is already an account with that email, well dua that\'s me you know. Same user name and password, shouldn\'t there be some sort of email verification to go with the sign up. Anyway, if anyone knows how to correct this issue it would be great hearing from you.

M
ID: 63707 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
Mod.Sense
Volunteer moderator
Project administrator

Send message
Joined: 22 Aug 06
Posts: 3521
Credit: 0
RAC: 0
Message 63719 - Posted: 16 Oct 2009, 21:12:52 UTC

No, you can\'t combine the two user IDs. You will have to determine which host(s) is attached under the wrong account and on that host, detach from the project, then attach again using the correct EMail address.

If you had caught the problem before attaching a host under the wrong EMail address, and before creating the second account with the correct address, you would have been ok.

But, as it is, the system basically thinks you are trying to take over the account of a different user. That is why it won\'t allow the change.
Rosetta Moderator: Mod.Sense
ID: 63719 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote
MelH

Send message
Joined: 25 Sep 09
Posts: 2
Credit: 267,189
RAC: 0
Message 63723 - Posted: 17 Oct 2009, 0:42:45 UTC - in response to Message 63719.  

Thanks for the reply. It took me some time to figure that all I needed to do after submitting the email address change. Sign off the account from the user account page to the right and below \'Change Email Address\'. Then I signed in with my actual email address making sure the check box was marked \'keep me signed in on this computer\'. I had to do this with each Project I had signed on with that computer.

Now, I actually haven\'t seen the Computer listed yet with the others or the credits incorporated with the others. But I will monitor it the next couple of days before making any additional changes.

I may end up having to detact the projects later. I guess I could put a hold on any new projects until the ones in the Queue are finished. Then detact from the projects, and then reattach after verifing the email address for the account is correctly listed.

M
ID: 63723 · Rating: 0 · rate: Rate + / Rate - Report as offensive    Reply Quote

Questions and Answers : Getting started : How come I can\'t update my account email?



©2019 University of Washington
http://www.bakerlab.org